All bookings are made with Carefree Travel (International) Ltd. (Carefree Travel) (CEM). Your signature on the booking form will be taken as you and your party’s acceptance of the following conditions. The expression “client” may be used in these conditions not only to apply to you but to all other members of your party on whose behalf you have signed.

1. Booking - Provisional bookings should be made by telephone to ensure that accommodation and transport are available on the dates required. A deposit is required.

2. Payment of the balance - The balance of the price of your holiday must be paid at least 8 weeks before departure. If the balance is not paid in time we reserve the right to cancel your holiday, retain the deposit and apply the cancellation charges set out below. For bookings made within eight weeks of departure, you will be required to pay the full cost of your holiday at the time of your booking. A levy of 5% will be charged to balance payments made by credit card.

3. Alteration by you - In the event of you wishing to alter the details of a confirmed booking, you will be charged an amendment fee of £35 in addition to the increase, if any, in the cost of the revised arrangements. Where an alteration is made within eight weeks of departure we will treat such alteration as a cancellation of the original booking. Any costs incurred by us will be passed on and may be as high as 100% of the cost of the holiday. All amendments must be in writing. No refund will be made for unused accommodation or services due to voluntary variation of a holiday

4. Cancellation by you - You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, is communicated to us in writing and sent by recorded delivery. As this incurs administrative costs we shall retain the deposit of the client that cancelled and in addition may apply cancellation charges up to the maximum below. Period before departure within which written cancellation is received Amount of cancellation charge shown as a percentage of the holiday price. 56 days or more Deposit only 55-29 Days 50% 28-8 Days 90% 7 Days to departure or after 100% Taxes and insurance premium are non refundable in any case. Your attention is drawn to our specially arranged Holiday insurance. If cancellation is caused by illness or certain unavoidable causes, the policy may apply.

5.Travel Insurance - It is a requirement, when booking your holiday, that you accept our special travel insurance or alternatively you must demonstrate at the time of booking that you hold a policy yourself providing equal or greater cover. Any alternative insurance must also offer a 24hr emergency telephone and repatriation service. In the event of an emergency, should you not have adequate insurance cover, although we will offer all reasonable assistance, it must be understood that you will be responsible for any costs involved as a result of your failure to take out adequate cover. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. We do not check alternative insurance policies.

6.Alteration by us - We plan your holiday arrangements many months in advance and although it is unlikely that we shall have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you at the earliest possible date. If a major change occurs, we shall inform you as soon as is reasonably possible. A major change is one that we make to your holiday before departure that includes changing your airports(s) (except between Gatwick and Heathrow or between alternative airports within the same overseas city), or time of departure or return by more than twelve hours, or offering you accommodation of a lower standard. In such cases you have the choice of either accepting the revised arrangements as notified to you, or canceling your holiday with full refund of money paid. For all these alternatives we will pay compensation on the scale shown below (plus full refund of all money paid if you choose to cancel) Period before departure date that notification is given Cancellation per person Within 2 Weeks £40.00 Within 4 Weeks £30.00 Within 6 Weeks £20.00 Within 8 Weeks £10.00 More than 8 Weeks NIL Important note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other events outside our control. Neither will it be payable in case of flight delay after check-in which is covered separately by our Holiday insurance.

7.Cancellation by us - We reserve the right in any circumstances to cancel your holiday and all holidays are subject to a minimum number of participants. We will not cancel your holiday within 8 weeks of departure unless caused by events beyond our control or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will offer to you an alternative holiday of comparable standard of, if this is unacceptable, we will return to you all monies paid.

8.Our responsibility for your holiday - We accept responsibility for ensuring that all component parts of you holiday are supplied to you as confirmed by us on your conformation, final invoice and services offered reach a reasonable standard. If any such part is not provided, we will pay you an appropriate compensation if this has affected the enjoyment of your holiday (see important note above) We have taken all reasonable and proper care to ensure that proper arrangements have been made for all our holidays and that the suppliers of the various services provided to you as part of your holiday are efficient, safe and reputable and comply with the local and National Law and regulation of the country in which they provide those services. However we do not have direct control over the provision of services to clients by suppliers, and we cannot be held responsible or liable for injury or death or illness caused to clients unless through negligence of our employees. We shall give every assistance to a client who through mishap suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the holiday arrangements nor form part of an excursion offered through us provided we are advised of the incident within 90 days of its occurrence. This includes advice, guidance and initial financial assistance in the form of a legal expenses insurance where appropriate up to a limit of £5000.00 per booking form. This refers to our insurance. Nothing in condition 8 shall apply to anything arising during or out of carriage by air, sea or land will be subject to the condition of carriage of the carrier operating these services. In respect of carriage by air, sea or land and the provision of accommodation our liability in all cases will be limited to the manner provided by the relevant international convention. Copies of which may be available on request. 8a. Your responsibility to us - It is your responsibility to ensure that you arrive in good time to board all flights or other method of transport. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements. Payment may be required from you before boarding.

9.Price Guarantees - As per Association of British Travel Agents rules. The price of your holiday is subject to surcharges only on the following items: Governmental action, currency, aircraft fuel, over flying charges, airport charges and increases in scheduled air fares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and amendment charges. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. In return for this guarantee there will be no refund in the event of favourable costs or currency movements. We reserve the right to revise prices for new bookings in the event of any change.

10. Website Description - The website contains statements representing our honest belief that the facts shown are correct. Every reasonable effort has been made to describe as fully and honestly the accommodation and services offered and every reasonable attempt will be made to supply what has been described. All bookings are made and accepted on the basis of the descriptions contained in the brochure. We cannot guarantee the accuracy of any other brochure or leaflet which is not published by us but may be supplied as an additional service to the client.

11.Flights - When travelling with the carrier, the conditions of carriage of that carrier apply, some of which may limit liability. The brochure is the responsibility of the operator, it is not issued on behalf on and does not commit the airlines mentioned therein or any airlines whose services are used in the course of the tour. Please note that in accordance with Air navigation orders, an infant must be under 2 years of age on the date of their return flight to qualify for infant status. Copies of which may be available on request.

12. Complaints and Arbitration - In the unlikely event of any problems occurring during your holiday, it must be reported to either the hotel manager or our local agent, thereby giving them the opportunity to remedy the problem. If the problem cannot be resolved with their assistance you should without delay notify us at our offices in Crawley. Reasonable telephone and fax charges will be reimbursed by ourselves. If the problem cannot be completely solved in the destination, you must write to us within 28 days of your return giving full details of your complaint. If you do not follow this simple procedure it may affect your right to claim against us. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may (if the customer so wishes) be referred to arbitration under a Special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied by ABTA on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in the event of costs. The scheme has a limit of £1500 per person. There is also a limit of £7500 per booking. It does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this Scheme, written notice requesting arbitration under the Scheme must be made within 9 months of the scheduled date of return from the holiday, but in special circumstances it may still be offered outside this period.

13. Indemnity - When you book a holiday with us you accept responsibility for the proper conduct of yourself and your party while on holiday. We reserve the right to terminate your holiday or that of any ember of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by, or on behalf of, the owners of such accommodation or the operator of such flight or other means of transportation. 13a. Passports, Visas and Health Requirements – All clients should refer to the detailed requirements contained in the Destination Information for each country. A full British passport presently takes 4/6 weeks to obtain. If you or any member of your party is not a British citizen or holds a non-British passport you must check passport and visa requirements with the Embassy or Consulate of the countries through which you are intending to travel. Information on health is contained in the Department of Health leaflet available from most post offices. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure and all costs incurred in obtaining these items must be paid by you.

14. Travel Advice- The Foreign & Commonwealth office may have issued information about your holiday destination. You are advised to check this information on BBC (Ceefax) page 470 onwards or on the Internet under the address http://www.fco.gov.uk/ Alternatively you can contact the ABTA Information Department on 0891 202520 (calls charged at 50p per minute)

15.Data Protection In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information your provide such as name, address, and special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measure are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security companies, public authorities such as customs/immigration if required by them, or as required by law. You are entitles to a copy of your information held by us. If you would like to see this please contact us. We will make a small charge for providing this to you. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please let us know.

16.Jurisdiction - This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.